DENTAL OFFICE MANAGEMENT PROGRAM

We are excited to have partnered with a learning institute specializing in web based dental practice management learning.  The Dental Office Management Program is provided to dentists, dental staff, high school seniors and those interested in changing their careers. This is an online program allowing students to work with the learning institute instructors.  Each course is self-paced.  The student has the ability to log in whenever they want morning, noon or night for as long as they like.  The institute keeps record of how often and where you log in from. This is invaluable information in order to keep the student on the right track and moving forward. Each unit has exercises and quizzes which are automatically sent to the instructor upon completion.  At the end of the course a final exam will be given and upon passing certificates will be provided. Our purpose is not to grade you but to help you learn.
 
Course Objectives:
To develop communication and organizational skills and learn what it means to be a problem solver and a motivational team player. You will be provided the maximum information in the minimum amount of time, to enhance your employability and develop your critical thinking abilities. The on-line program makes education available anywhere at anytime.
 
Length of Courses:
  • Front Office Course: 8 weeks with instructor
  • HIPPA Course: 1 month- with access for one year
  • Insurance Course: 8 weeks with instructor
  • Dental Forum-Continued membership after completion of course
  • Monthly Newsletter
  • Variety of Ebooks
Unit 1 - Introduction
  • What is Online Learning
Unit 2 - Goals, Performance and Attitude
  • Your Goals
  • Your Performance and Attitude
  • Policies and Management Philosophy 
Unit 3 - Privacy Guidelines and What is Allowed
  • Privacy Guidelines
  • Fraud
  • What is Allowed
  • How Long Should I Retain Patient Records
  • Why Is It Important?
  • What Should Be Kept In A Patient's Records
  • HIPAA Rules for Records
  • Other Records
  • Release of Records Form
  • Release of Patient Letter
Unit 4 - Clinical Considerations
  • Terminology
  • Anatomy Clips
  • Tooth Numbering Systems
  • Tooth Surfaces
  • Tooth Eruption Charts
  • Charting
  • Specialists
  • Treatment Planning
Unit 5 - Records
  • Patient Clinical Records
  • Progress Note
  • Maintaining Clinical Records
  • Filing Methods
  • Types of Records
  • Filing Supplies
  • Safeguarding Records
  • Retention of Records
  • Transferring Records
Unit 6 - Communication
  • Interpersonal Communication
  • When Patients Challenge YOU
  • Nonverbal verses Verbal
  • Improving Communication
  • Delivering Information
  • Listening to Your Patients
  • Problem Solving Techniques
  • Providing Outstanding Customer Service 
  • Personal Calls
  • Communication Skills
  • What's Your Favorite Work Style
  • Self Esteem
  • Communication with Patients
  • Patient Arriving on the Wrong Day
  • Handling Angry Patients
Unit 7 - Correspondence
  • Secretarial Skills
    • Naming and Saving Your Document
    • Spell Check
    • Format Your Document
    • Organization and Finding Your Documents
    • Alpha and Numeral
  • Writing a Letter
  • Stationery
  • Types of Correspondence
  • Mail
Unit 8 - Telephone Etiquette
  • All the Office's a Stage
  • Telephone Techniques
  • Telephone Communication
  • Hold Please
  • Telephone Etiquette
  • Telephone Etiquette for a New Patient
Unit 9 - Your Responsibility and Daily Tasks 
  • Your Responsibility
  • Daily Tasks
  • Morning Meetings
  • Display Appointment Schedules
  • Follow-up Calls
  • Patient Charts at End of Treatment
  • Print Next Day's Schedule and Confirm Appointments
  • Pulling Patient Charts
  • Daily Schedule Check List
  • Slow Period Check List
Unit 10 - Working as a Team and Types of Dentists
  • Working as a Team
  • Types of Dentists
  • Team Members
Unit 11 - Insurance (Great for someone new to the front office)
  • Insurance Terminology
  • Types of Insurance
  • Dual Insurance
  • PPO Fee Schedules
  • Coverage
  • Insurance Claims
  • How to File Claims
  • Completing a Claim Form
  • Tracking Claims Manually
  • Payments
  • Fraud
  • Common Communication Problems
  • Medical Insurance
  • Medical Codes for Dental Services
  • Canadian Insurance
Unit 12 - Appointment Control and Scheduling
  • Introduction
  • Production Goals
  • Appointment Book
  • Special Scheduling
  • Problem Solving
  • Confirmation Calls
  • Appointment Scheduling Tips
Unit 13 - Recall Systems
  • Types of Recall
  • How to Recall Patients
Unit 14 - Forms
  • Procedure and Time Template
  • New Patient Information Check List
  • Financial Policy
  • Emergency Retention Letter
  • No Show Letter
Unit 15 - Referrals
  • Who Refers Patients to the Practice?
  • How to Increase Your Referrals
Unit 16 - Payments and Treatment Acceptance
  • Treatment Acceptance
  • De-briefing is Key!
  • Financial Plan
  • Patient Payments
  • Scripts
  • Payment Options
  • Collection Letter
  • Checking Accounts
  • Patient Follow Through
  • Handling Non-committal
  • Statements
Unit 17 - Financial Arrangements
  • Financial Arrangements
  • Payment in Full
  • Billing Insurance
  • Payment Arrangements
  • Credit Cards
Unit 18 - Accounts Receivable
  • Method of Accounting
  • Internal Controls
  • Adjustments
  • Daily Deposits
  • Audit Trail
  • Monthly Statements
  • Aging Report
  • Debt Collection
  • Collection Calls
  • Letters
    • Return Check
    • Non-Sufficient Funds
    • Credit Bureau Reporting
    • Overdue
    • Collection
  • Small Claims Court
Unit 19 - Accounts Payable
  • Overhead
  • Writing Checks
  • Reconciling a Bank Statement
  • Petty Cash
  • Payroll
  • Payroll Deductions
  • Retaining Records
Unit 20 - Inventory Control
  • When to Reorder
  • Guidelines to Order
  • Types of Supplies
Unit 21 - Dress Code
Unit 22 - Resume and Interview
Unit 23 - Managing with a Purpose
  • Mission and Vision Statements
  • Creating a Vision Statement
  • Core Values
  • Writing a Mission Statement
  • Job Description Exercise
  • Job Writing
  • Legal and Fair Interviews
  • The Interview
  • Interview Questions
  • Candidate Evaluation Form
  • The New Team Member
  • Orientation
  • Orientation Checklist Agreement
  • Empowering Team Members
  • Continuous Learning
  • Performance of a Successful Manager
  • Motivation
  • Management Process
  • Praise and Feedback
  • Evaluations and Timing
  • Building a Team with Purpose
  • Have a Vision
  • Commitment
  • The WOW Effect
  • Providing a Service
  • Role Playing
  • Ethical Concerns
Ebooks
Final

*2nd Course: HIPAA
Access for one year with all updates to the law!
  • HIPAA Overview + Transactions / Code Set Standards
    • Goals of administration
    • Covered entities
    • Business associates
    • Compliance timelines
    • Penalties for non-compliance
    • Enforcement
    • Complaint investigations
    • Transaction standards
    • Covered transactions
    • Role of clearinghouses
    • Code set standards
    • Identification standards
    • Complying with the regulations
    • Vendor software and services
  • HIPAA Privacy Regulations
    • State Law
    • Access to protected health information
    • Denying access
    • Accounting requirements
    • Administrative requirements
    • Authorizations
    • Business associate contracts
    • Health plans
    • Marketing communication requirements
    • Notice of Privacy Practices
    • Electronic notices
    • Use of Information
    • Tracking
    • Training
  • HIPAA Security Overview
    • Basics
    • Responsibility
    • Proper workstations
    • Secure printing and faxing
    • Programs, viruses and Spyware
    • Wireless devices
    • System controls
    • Storage devices
    • Auditing
  • HIPAA Privacy Scenarios for Office Managers
    • Access to information
    • Valid authorizations
    • Disclosure to family
  • HIPAA Security Scenarios for Clinic & Hospital Personnel
    • Workstations
    • Reporting Security Incidents
    • Physical security
    • Computer Passwords
Insurance and Financial Management Course:
 Effective insurance and financial management is the backbone of any successful practice.  Each year millions of dollars are lost because dental team members lack the knowledge and training necessary for correct claims filing and follow-up.  In addition, excellent verbal skills must be mastered to cultivate the proper patient attitude towards their dental insurance, and thereby gain patient acceptance for the total fees incurred in treatment, regardless of any dental insurance benefits involved.
Some of the topics covered in this course will be:
  • How to cultivate the proper patient attitude towards their dental insurance.
  • How to appropriately confirm dental benefits with the carrier office.
  • How to accurately estimate dental benefits.
  • How to make valid financial agreements.
  • How to facilitate efficient handling of claims.
  • How to select the proper ADA code for maximum reimbursement.
  • How to eliminate most pre-determinations.
  • How to maximize cash flow by avoiding unnecessary delays.
  • How to take the guesswork out of billing for periodontal services.
  • How to handle specialty claims.
  • How to file with multiple carriers.
  • How to build rapport with carrier personnel.
  • How to promote patient referrals through efficient handling of claims.
Course participants will have access to our qualified instructors and online dental forum, where any and all questions will be dealt with promptly and effectively as well as our weekly conference calls.  We look forward to serving all your front office training needs!

EBOOKS
                     

All of the above ebooks are included in the Dental Office Management Program.
They may be saved on your computer and printed out for your use.

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